Emersons Green Medical Centre
Leap Valley Surgery
Abbotswood Surgery

General Patient Information

Complaints

Our aim is to provide an excellent service to all our patients.

Should you have any concerns about any aspect of the service we provide please let us know. We hope you would speak to us first if you have a problem in order that we can address the issue and/or improve our processes and procedures.

Practice Complaints Procedure

You can either post your complaint, hand it in at Reception or email it to bnssg.greenvalleyscomplaints@nhs.net

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Patient Feedback

Green Valleys Health is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing a Friends and Family Test.

Your comments will help us to maintain our high standard of service.

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NHS Integrated Care Board

An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Bristol, North Somerset and South Gloucestershire ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.

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GP Average Earnings

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the Green Valleys Health Practice in the last financial year was £66,760 before tax and National Insurance. This is for 3 full time GP's, 9 part time GP's and 1 locum GP's who worked in the practice for more than six months.