Making it all Work

Please help us to help you:

  • Allow plenty of time to arrive for your appointment on time
  • Report to Reception a few minutes before your appointment
  • If you are more than 10 minutes late for your appointment we may not be able to see you; you may be asked to rebook for another day
  • Tell us straight away if you no longer require your booked appointment
  • GP appointments are 10 minute consultations. This generally means the GP will only be able to deal with one problem. If you have more than one problem please let the receptionist know when booking your appointment and we can allow you more time
  • If more than one member of your family needs to be seen please make a separate appointment for each of them
  • We have both male and female Nurses and GPs. Please let us know if you have a preference when booking your appointment
  • If you would like someone to accompany you during an examination please let us know in advance to ensure we have the personnel available
  • Be patient … Medical emergencies sometimes arise and do cause schedules to fall behind

We aim to treat our patients with courtesy and respect at all times. We therefore also expect our patients to treat members of the practice team and other patients in a similarly appropriate manner. We take seriously any incident that causes hurt, alarm or distress to our staff or other patients. The practice will exercise its right to take action to have a patient removed from its practice list if they fail to behave in an acceptable manner.